Project 653: Website Information Architecture (IA) and Redesign

The University is currently undertaking a website information architecture and redesign project. We are working to restructure where information lives across University websites, enhancing how users navigate our sites to ensure optimal user experience.

The project’s overarching goal is to positively impact user experience throughout the University’s homepage (charlotte.edu) and related websites, commonly called subdomain sites. This improvement benefits various audiences, including prospective students and their families/support systems, prospective faculty and staff, community members and University stakeholders, and current faculty, staff, and students.

Project Scope

University Communications and OneIT are collaborating with the contracted partner, Savas Labs, Inc., to ensure the successful execution of this project. The complete scope of the project includes:

• Technical Design Implementation: Using approved new designs, OneIT Web Services is leading the implementation of the project’s technical design phase.

• Content Refresh and Navigation Changes: The University Communications team will provide training and guidance for colleges, departments, and other stakeholders to review and update content on subdomain sites. 

Next Steps

• Content Updates: University Communications will collaborate with each site owner to develop a detailed timeline and action plan. The majority of updates will be completed before April 1, 2026. Stay tuned for more detailed information!
• Communication and Engagement: We will provide regular project progress updates and next steps. As we approach milestones, we may invite stakeholders to work sessions to discuss the targeted audience(s), the essential information, and the call(s) to action.
• Implementation Timeline Development: Site managers will be contacted about the desired timing for content review and the level of engagement needed from the University Communications team. This will help advise the implementation timeline. 

Timeline